Postage & Returns
We do our upmost to make sure your orders are with you as soon as possible. All items are dispatched the same day if payment is made before 3pm, if for any reason, we are unable to dispatch your order we will let you know as soon as possible.
All items on our website are in stock unless otherwise stated.
Postage & Packaging
Free postage when you spend over £50 (U.K. Only).
For orders up to £24.99 postage is a flat rate of £3.50.
For orders from £25 to £49.99 postage is a flat rate of £4.95.
All postage is 2nd class Royal Mail
Outside the U.K:
The cost of delivery is based on the product weight and your location.
Refunds & Returns
Should you decide that your purchase is not what you were looking for you are able to return it to us for a refund or exchange within 30 days of purchase. Please note that we do not accept returns for fabric, however we can send free samples. We also don’t accept returns on any books or patterns due to copyright.
If you have ordered via our website then you can return your items in a saleable condition (yarn must be full with ball bands) to us and we will refund your order and the postage you paid us to get the goods to you. You are responsible for the return postage and for getting the item back to us.
If you have purchased in store then we can offer an exchange at the same value or above or if you have proof of purchase then we will offer a refund.